Update: Dionne Montague, spokesperson for the USPS, contacted On Your Side on Thursday night and said the package has been found and is being delivered to the customer. Debi Peirson said by email they delivered my sister to me tonight (thursday. Thank you for all your help. They said she was in a bag with the paperwork by a locker. I would still like some answers how this happened. Jacksonville postmaster Debra Gronik who hand delivered the package herself said,"We are pleased we were able to locate the and deliver the package safely to our customer." September 2013 the USPS instituted guidelines for handling cremated remains, the investigation revealed the new guidelines were not followed.
MIDDLEBURG, Fla. -- Debi Peirson has a problem with the United States Postal Service; she can't believe what happened.
"The post office lost the package with my sister's ashes," said Peirson.